Shipments 

We are very concerns about our Mother Nature and environmental sustainability, we choose the greenest option when it comes to product packaging. We will reduce the waste of using fancy packaging and continue looking for a better environmentally friendly solutions.

Buyer to ensure to furnish with a complete and accurate delivery address during product ordering, in order to have a smooth delivery process without delay or any circumstances.

The shipping will be managed by our courier partners which subject to change without prior notice.

Boxes are amply sized and your items are well-protected.

Delivery and Tracking

After your successful order with payment, our Customer Service team will conduct a verification process and update you as soon as possible by email.

Once your order is verified, your order are generally dispatched by the following working days. You can expect to receive your order within the following time frame:

In Metro areas: 1 - 6 working days (except Sunday and holidays)

In Non-Metro areas: 3 - 10 working days (except Sunday and holidays)

You may track your order with the URL link provided in your email.

Return

Goods sold are not refundable, returnable or exchangeable.

You may report damaged goods within 3 working days to info@decemberlab.com with supporting evidence.